As our unit on store returns (see last week's post) has unfolded, I have developed some materials that you can use. It's all Canadian content, using slightly adapted versions of actual returns policies of Canadian stores (Canadian Tire, Zehrs Markets, etc.).
Just go to my website www.kellymorrissey.com and then from the drop-down menu at the top, FREE RESOURCES - SETTLEMENT THEMES. Click the "Commercial Services" panel and you will see a link to the worksheets and unit outline as a hyperlink under SHOPPING - RETURNS.
Would love to hear if you end up using this with your students.